Refund policy
ORDER TRACKING
Your order will be confirmed by email. Upon dispatch, you will be notified by email along with tracking details for the shipment from where you can monitor progress easily.
SHIPPING
All taxes are included in your order. Orders are shipped from our warehouse in Gurugram and dispatched within 48 hours on business days.
Our designated courier company will contact you by SMS on the day of the delivery. If there no-one to accept the delivery they will then contact you on your mobile number to reschedule the delivery. Should they be unable to contact you, we will contact you by mail and mobile number. Your delivery is returned to us should all attempts fail, in such a case you will be charged additional shipping charges for redelivery.
RETURNS
We want our customers to make a considered purchase so we can avoid exchanges or returns. We are mindful of practices that increase waste and encourage purchasing that respects our environment.
We are a design and service-led brand and work hard to keep our costs and waste to a minimum, whilst ensuring every person involved in our business is integral to our success. As such, our business practices do not reflect wasteful practices or mass production. Each product is a blend of handcraft and modern technology.
With this in mind if you have any doubts about a product before purchase, contact us at lifestyle@taamaa.in and we will gladly clarify any questions or concerns.
We do understand that the need for an exchange or return may be required when purchases are either damaged or face other issues, and we are here to help out in the best way possible.
We do however not accept returns, this includes purchases or incorrect items including an incorrect size or colour, or delivery to an incorrect address. Should you experience an issue with your purchase please refer to the information below.
DAMAGE & ISSUES
Please inspect your order upon receiving it and contact us immediately if the item is defective or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Contact us at lifestyle@taamaa.in.
REFUNDS
We will notify you by email, once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we have approved your return and you have not received your return, please contact us at lifestyle@taamaa.in.
